Frequently Asked Questions

Check your iMessage settings: Make sure that iMessage is enabled and that your phone number and email address are listed correctly. Go to Settings > Messages and check the settings under "Send & Receive".

An eSIM serves as a virtual SIM card that enables you to set up a mobile plan with your provider without the need for a physical nano-SIM card.

To activate your eSIM, you just need to follow these 3 easy steps: 1) Pick your destination 2) Choose a data plan 3) Scan the QR code with your phone.

While a physical SIM card is a small chip inserted into your phone, an eSIM is a digital alternative that enables you to sign up for a mobile plan from your provider without requiring a physical nano-SIM card.

Simply check out our webpage listing supported phones to verify if your device is eSIM compatible.

If you are installing the eSIM directly from your device and you don't have a QR code to scan, you need to proceed with manual installation. You will find here the instructions in our setup guide page.

If you keep both our eSIM and your primary SIM turned on, you will receive phone calls and SMS on your primary SIM. IMPORANT: You can incur in roaming fees from your carrier. Our eSIM are data only and do not support phone calls or SMS. But you can use apps like WhatsApp, Skype, Viber, etc. to make calls.

Your eSIM will automatically stop working when you exit the covered countries. However, when your trip is over, you can manually remove the eSIM from your phone settings.